24/7 assistance, 365 days a year
Support and hotline active all days and all nights, also on bank holidays.
Short waiting time: service response within few hours from customer call.
Fast spare parts replacement: all genuine common spare parts are already in our warehouse in HCMC and HN.
Reporting and improvement
One report every visit, one report every month
Monthly evaluation from the customer in order to evaluate quality of service and apply improvement actions.
100% costs coverage
Constant periodical maintenance: 1 visit every 7/10 days.
Fast fixing of breakdowns and we always have a spare truck to replace long-term breakdowns.
Spare parts replacement: 100% coverage without additional charge (at least 1 set of tires per year).
One day of full on-site training to customer operators with particular attention to operations and daily maintenance.
Training of new employed operators throughout the contract duration.